FHL Team PhotoAre you a senior or the concerned family member of a senior who lives alone and wants independence but needs assistance? Has increased memory loss? May need the skilled nursing attention of a nursing home. In the United States today, many families are often faced with the sudden need to protect and care for an aging family member, and they do not know where to turn for help. Fortunately, professional care managers are available to help find the best solutions.

Professional care management is the process of planning and coordinating the care of the elderly and disabled to improve their quality of life and maintain their independence for as long as possible. According to the Aging Life Care Association (ALCA), a care manager is a health and human services specialist who assists families who are caring for older relatives. Membership in ALCA as a Certified Care Manager is open only to qualified individuals with specialized degrees and experience in human services, including social work, psychology, gerontology or nursing, and who hold one of four ALCA-approved certifications.

“Our goal is to maintain the highest quality of life, both for family caregivers and the seniors who need care,” says Dianne Reynolds, certified professional care manager and founder of FHL Care Management in Altamonte Springs. “We do what family members would do if they had the time and expertise and the long-standing knowledge of the many resources and care-related services available in the community.”

FHL Care Management has an office at One Senior Place Greater Orlando and serves Orange, Seminole, Osceola, Volusia, Lake and Sumter counties by providing professional personalized care management with the goal of adding value, dignity and hope to the lives of the clients it serves. Reynolds, who is also a registered nurse, has carefully selected a team of professional care managers who have the unique combination of medical skills and social graces in dealing with elder clients.

“We enter peoples’ lives in times of change or crisis and advocate for their needs, which is very personal” she stresses. “We ask the right questions in order to determine our clients’ wishes and honor them. Whatever they need, we try to make sure it happens.”

Most referrals to FHL come from the medical and financial community or legal professionals whose clients are dealing with complex cognitive (Alzheimer’s and dementia) or medical issues or whose families do not live close by. A growing number of Reynolds’s clients are Baby Boomers who need help coping with and stabilizing specific health concerns.

Among the specific services FHL offers include conducting care-planning assessments; providing medical stabilization and support; arranging and monitoring in-home care and services; acting as a liaison to families at a distance and providing care oversight; reviewing financial, legal and medical issues and offering referrals to appropriate specialists; providing crisis intervention; assisting with moving to or from a facility, hospital or home; addressing safety and securing concerns; and providing consumer education and advocacy.

“More than anything, we love working with people and helping them,” says Reynolds. “They need our assistance, and we make sure we’re thought of as part of their team. We work hard to develop strong and trusting relationships, because that’s what this is all about.”

Reynolds also admits that having a presence at One Senior Place has put them right in the middle of what is happening with senior care. People can simply walk in and get information and assistance with anything senior-related. “We’re here to talk to people, answer their questions, address their concerns, and provide information on all care management services,” she says.

To find out more about FHL Care Management at One Senior Place Greater Orlando, contact Dianne Reynolds, Professional Care Manager, at 407.545.4430.


 One Senior Place is a comprehensive, one-stop resource with access to information, advice, care and services for seniors. Not only are a variety of businesses available in one location, but we also offer educational seminars, complimentary consultations, and our Senior Resource Library is available to help you find what you are looking for. Call 407.949.6733 for more information.